Artificial Artist FAQ
Welcome to our Frequently Asked Questions page! Here, you'll find answers to some common queries about our products, ordering process, and more. If you have a question that's not covered here, please don't hesitate to contact us.
About Our Products
Q: What kind of products do you offer? A: We specialize in a range of digital + AI-assisted art products, including canvas prints, metal prints, customized greeting cards, and various other merchandise like t-shirts, mugs, and notebooks, all adorned with unique digital art. We also offer special services and collectors items!
Q: Can I request a custom design? A: Absolutely! We love creating custom artwork based on individual preferences. Please visit our Custom Orders section for more information on how to submit a request. For now, the best way to do this is through our Patreon.
Q: Are your products eco-friendly? A: We are committed to sustainability. Our paper products are sourced from FSC® and SFI® certified facilities, and we continuously work towards making our production process more eco-friendly.
Ordering and Shipping
Q: How do I place an order? A: Placing an order is simple! Browse our products, select your desired item, choose any customization options, and add it to your cart. Once you're ready, proceed to checkout (optionally, apply the discount code Save10), and follow the instructions to complete your purchase.
Q: Do you ship internationally? A: Yes. However, some products ship within the US only (they will state it if so).
Q: How long will it take to receive my order? A: Delivery times vary depending on the product and your location. Generally, it takes 4-6 days for shipping within the US. Custom orders may take longer due to the additional design and production time.
Returns and Refunds
Q: What is your return policy? A: We accept returns within 30 days of purchase. Items must be in their original condition. For more details, please visit our Refunds Policy page.
Q: How do I return a product? A: To initiate a return, contact our customer service with your order details. We'll guide you through the process.
Q: Can I get a refund for a custom order? A: In most cases, yes. But due to the personalized nature of custom orders, some may be non-refundable. However, if there's an issue with your order, please contact us to discuss possible solutions.
Payment and Security
Q: What payment methods do you accept? A: We accept various payment methods including credit/debit cards, PayPal, and other online payment platforms.
Q: Is my payment information secure? A: Security is paramount for us. Our website uses SSL encryption to protect your data and we do not store any sensitive payment information on our servers.
Customer Support
Q: How can I contact you for further questions? A: For any inquiries, please reach out to us via our Contact page We're here to help!
Q: Do you offer support for bulk or corporate orders? A: Yes, we do. For bulk or corporate orders, please contact our sales team for a personalized service (including Album art, logos, and other business assets).
Brand
Q: Who is the Artificial Artist? A: Artificial Artist is a pen-name. My real name is Brandon. I am a Software Engineer and System Administrator by day. I do freelance development on the side as well as teach programming (and other various Computer Science topics). Creative expression is at the forefront of my life and is my greatest joy. I love helping others and having a positive impact on the world. Artificial Artist is the platform I am committed to for providing this. My mission is to innovate creative expression while developing a strong community-driven aspect around the work. Keep an eye out for more information, including intro videos, about what goes on behind the scenes for the brand. And please, reach out to me if you have any questions or requests; I love to help!
Miscellaneous
Q: Do you collaborate with artists or brands? A: We're always open to collaborations. Please contact us with your proposal or for more information.
Q: How often do you release new designs? A: We regularly update our collection with new artwork. Stay tuned to our website and social media channels for the latest releases.
We hope this FAQ provides the information you need. For any further assistance, feel free to get in touch with us – we're here to make your experience with Artificial Artist as enjoyable as possible!